FAQ

Here are some of the most frequently asked questions. If you need further assistance, feel free to reach out to our customer care team—we're always happy to help!

Do you ship overseas?

Yes, but currently only to select countries. Shipping fees and delivery times will be calculated and added during checkout.

How long will it take to get my orders?

Orders are processed in 2 to 3 business days and delivered within 3 to 9 business days across Canada, and 4 to 8 business days across the United States. For international orders, delivery may take longer; please see the expected delivery date at checkout.

What is your return policy?

*HOLIDAY SEASON CAN VARY*

We offer store credit or exchange only for item(s) shipped back to us within 7 days of receiving your item(s). Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned and no credit will be issued for the item.

Once we have received and inspected the item(s) from your return a store credit will be sent via email that can be used towards your next purchase online. Shipping costs are non-refundable. If you opted for exchange on at least one of your items, the exchange order will ship once your return has been received and inspected. Shipping costs are non-refundable.

We do not offer refunds back to the original payment method.

If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you, if you are past this time frame, we will be unable to assist you. 

Can I exchange my order?

You have 7 days after your order is delivered to request an exchange. Please contact us to arrange the exchange. Once your return has been received, we will ship the exchange item to you.

I purchased an item online, can I pick it up in-store?

At this time, we do not offer in-store pickup for online purchases. All orders will be shipped directly to the address provided during checkout.